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1.9 Based on 8 reviews
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  • Customers like
    • Great water 2
    • Quality of water 2
  • Customers don't like
    • Lack of supply 3
    • No service 2
    • Quality of jug 1
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Due to a back injury l'm no longer able to lift the water bottles. I was excited to find a Primo bottom loading water cooler. It stopped working after one year - $185.00 down the toilet.

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I returned an empty 5 gal jug thinking i would recieve a ticket, nope. I've tried retreieving the jug back which was impossible. Walmart wouldn't give me the money for it.

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Primo bottom load all the sudden it will just start shooting water out of the overflow tube. I opened it up checked it all out and then i come home to find 5 gallons water all over the floor DO NOT BUY PRIMO MACHINES they are ***

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Primo Water - Primo bottom loader water cooler
1 of 2

I bought a primo bottom loader water cooler it also Wiil give u hot water for tea etc. I had it for 6. Months and both functions failed. My store warranty was up so I called the company they asked me did I have a receipt I told them no. I was told that I could try trouble shooting procedures which I did and none worked I called them back and gave them my results. I was told that I could get a replacement for $200. I would not recommend this... Read more

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Just went to my local Walmart to refill NOT exchange my Primo Water bottles. After filing them up I discovered that neither Primo nor Walmart have a means of capping the newly refilled bottles. When I asked an associate about that she replied, That Primo does that so you will spend more money on new bottles instead of refilling used bottles. When I asked why provide that service then, her response was " to make our file difficult" NEVER NEVER... Read more

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Best water known to man ,have had no problems what so ever.

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Not a good company. I bought 9 bottles. Each of them $7. Now primo is offering only $1 per bottle also I bought an primo water cold and hot dispenser ($100). Started leaking the water on the floor. Avoid this company. Read more

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We have been using Primo water for last three years. Yesterday I put a refilled Primo water five gallon bottle into the Primo water dispenser in our home. The water tasted terrible and we called Rome NY Walmart to report this nasty tasting water to store manager. The manager stated it's a Primo problem. I had refilled primo water bottle at Walmart Primo refill station.

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I called the customer care number 1-866-429-7566 asking for help with my situation with my bottles. I turned in my bottles to the Harris teeter store as you can see on my receipt almost a year ago. They were out of water that day. I then became sick and could not get out of my home. Since then I have not been able to drive and need someone to take me to pick up my groceries. By the next time I was able to go back to Harris Teeter they told me... Read more

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I just started using Primo water and then discovered, after i had purchased 6 bottles of water, that i wasn't just making a deposit on the bottles. You cannot return thevempties and fet yourmoney back. Bottled water has always been on an exchange basis as far as i know until these folks came along. I stood by the bottlevreturn u In my local Walmaet and was able to speak to 11 people that were getting more water and not a single realized they... Read more

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