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Why would I buy water that is right out of the tap.? I can do that at home for free. Tthe store mgr won't let me see the filters so I don't think the filters even exist. I call the Primo company first. They would not meet me there to show me the filters. I asked...
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Anonymous
Will

I think that the machine uses a process called reverse osmosis (R.O). If properly working / maintained provides really good water. You can buy a T.D.S. (total dissolved solids...

I didn't like
  • Buying unfiltered water
  • Being scammed
#1085028
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Primo Water - They figured out how to rip you off.
Problem #1 If you buy a 5 gallon bottle for $11.50 - $13.00 and return your old bottle you get a ticket for the return ($6.50). If you forget to use the ticket, then you need to pay full price again and they got the bottle and you got a ticket you can't use or your...
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1.9
I didn't like
  • Being tricked into thinking i would get my return money back
  • Being scammed into buying water at 2 60 a gallon
  • Being tricked into buying all these bottles
#1073420
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I purchased this water cooler model #900133 a little while back, of course now it's out of warranty and it will not cool the water anymore. I called the company, they had me do a few tests and said the unit has failed and will need to be replaced. I said the unit is...
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1.0
I didn't like
  • Unit failed quickly
#1069985
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Primo Water - PH levels very low

Primo Water
#1115688
1.4
Details
Did a ph drop test on the water and the levels are awful. About to call customer service today. If i knew the ph level wasnt good, i wouldnt have purchesed it.
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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Staff
Value for money
Warranty
Website

Primo Water - Horrible

Primo Water
#1111846
No one ever answers all I want is the lids to the bottles that I bought for your machine.
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Primo Water - Bad all the way arlund

Primo Water
#1085214
1.0
Details
We got a bad bottle of primo water...tasted horrible...took bottle back to get deposit and store manager tells me there is no deposit refund ....going back to Zephyrhills water... better quality and no scam ...
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Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Warranty

Primo Water - Not clear

Primo Water
#1058352
Representative could not hear me
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Been using Primo water for the years now without a single issue. High quality water, responsive to my questions about purity, never a leak. I take the time to look at the bottles before I bring them home. Why? So I don't come on here to cry about leaks and whine about...
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Anonymous
Keyrlis

What a ***. Come onto a site where people obviously come to share their negative experiences (which you, fortunately, haven't experienced), and you belittle them? Do you go on...

4.6
#1053128
Reply to reviews
fyi not fn happy at all ive searched all over internet possiable help with troubleshooting can find model # anywhere on line ive called customer #to primo so the professional could help and two times now could not email me anything that could help she also didn't...
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Anonymous
Anonymous

Having the same trouble. Can't find a any help

I liked
  • Water tasted great
#1040372
Reply to reviews
bug water....I have been buying 5 gall water containers for about 2 yrs now from Lowes and today my son ask what was in the water, and it was a died bug... looks like a small roach.... I buy the water bottles sealed from Lowes, Primo brand, so that means my family was...
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Anonymous
Anonymous

If you had ANY idea EXACTLY how many bug and bug parts you eat in any one day you would be MORE then sick. Unfortunatly its just the way of automation. Bugs are EVERYWHERE!!!!...

1.5
I didn't like
  • Drinking bug juice
#1033053
Reply to reviews
No refund anywhere for primo water bottels I BUY 5 or 6 bottles when i get water when I moved primo was not convenient anymore xould not get my deposit back very upset i think its there way of trapping people into using there brand I will never use again its the point....
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Anonymous
Anonymous

Think of it as a 20pound propane tank that you exchange. You pay for the first one but you never return it to get your money back.

Anonymous
Anonymous

I HAD THAT SAME PROBLEM ..WHY CHARGE FOR THE BOTTLE AT ALL . CHARGE ME FOR THE WATER..........

#989403
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I have a Primo water dispenser that I love. However, I now have 5 empty 5 gal. Primo water bottles. I don't use Primo water anymore -it's too much hassle for this old lady to carry the load from Walmart to the car, from the car up 7 steps and into the house. Now I have...
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Anonymous
notgivingit

for the record miss high & mighty, the deposit is refunded by the location that SELLS the product not the company that bottles it. they're getting it cheaper and plan on peop...

1.0
I liked
  • Quality of water
I didn't like
  • No refund
#985982
Reply to reviews
Primo water cooler never has broke on me and my family i can always trust it. we can trust it because we have had ours for three years and moved it three times. It hasn't broke. it surprised me to see how many of you wrote bad reviews. I was able to return my bottles...
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5.0
I liked
  • Water tasted great
#971969
Reply to reviews
Primo bottom load all the sudden it will just start shooting water out of the overflow tube. I opened it up checked it all out and then i come home to find 5 gallons water all over the floor DO NOT BUY PRIMO MACHINES they are ***
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Anonymous
Zeenia

Same thing happen to me! Water everywhere!!!!! What a mess!

1.4
#957091
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