Fabian Yig

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Verified Reviewer
| map-marker Pearland, Texas

Need informationin

I have 2 regular bottles 5 gallon bottles of water left. Can I used them with the cooler. I want to use them before I buy more. Please advise.
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Jolinda Afi
map-marker Hazen, Arkansas

Machine never works

I go to the grocery store united in Hobart Oklahoma to fill my water jugs but the machine hasn't been working for months. The store say they called and no one fixes it. Our town does not have drinkable water without boiling first.
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User's recommendation: FIND A MACHINE THAT WORKS

April Y Amk

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Verified Reviewer

They were not able to refund me even after I told them everything

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Primo Water - They were not able to refund me even after I told them everything
Primo Water - They were not able to refund me even after I told them everything - Image 2
Primo Water - They were not able to refund me even after I told them everything - Image 3
They have been closed every time I go to a machine in the day and have a problem with machine eating my money and not giving water. They won't refund me my 5 dallors that was eaten. They had been closed due to the storm and I couldn't get my refund then. So now that I finally got thru they won't send me a refund.
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Loss:
$5
Pros:
  • Nearby to hm convenient
Cons:
  • More expensive then the water store as of recent not sanitary

Preferred solution: Full refund

User's recommendation: Be careful they charge double for less water.

Robert G Mlj

Took my money but no water

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The machine took my money but did not give me water. I pushed the button for a refund and it did not give my money back. The machine spoke spanish which I do not, therefore I lost money and did not get water.
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Loss:
$2

Preferred solution: Full refund

User's recommendation: Go somewhere else

Juan D Rgg

My water dispenser not working anymore

I have bought this water dispenser like a year ago and since then I been getting issues with the water flow!before I was able to fix it myself with the help of their website vídeos but now its not working at all after trying everything I call customer service and their answer to this was that I have to get a new onBla-bla
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User's recommendation: Look for different brand

Anonymous
map-marker Las Vegas, Nevada

Dark floating residue in water!

I got 5 gallons in my gallon bottles at the Kroger store in Henderson NV last night and the water has swirling specks and black residue floating to the top when I have a glass of water!, I can see it in the reflection of the light above when the glass is put to my mouth to drink!..what is it!?
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User's recommendation: caution with this water!

Anonymous

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Verified Buyer
| map-marker Kansas City, Missouri

Broken water mechine

Primo Water - Broken water mechine
last night i try do filled up water from glacier water mechine the one in springdale store and the mechine is not working but it charge me $2:60
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Cynthia R Cac

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Verified Reviewer
| map-marker New Milford, Pennsylvania

Double charged

I was charged twice for 4 5 gallons of water on my debit card. Paid 20.00 instead of 10.00. This makes this pretty much a rip off if you use a debit. Walmarts is cheaper, though not as convenient but you won’t get overcharged. About 60 cents cheaper per 5 gallon jugs.
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User's recommendation: Use Walmart, it’s cheaper & you don’t get double charged.

Andrew C Mfb

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Verified Reviewer

Sunday afternoon machine sold out

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,City supermarket HOW DO YOU RUN OUT OF WATER UNMITIGATED DISGRACE SOMETIMES WATER DIDPENSES HOT How do they stay in business?
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Preferred solution: Deliver product or service ordered

User's recommendation: Retailer should find another source

Roberta M Qur

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Verified Reviewer
| map-marker Odessa, Texas

I don’t like it when my card is charged and the machine doesn’t dispense the water.

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Primo Water - I don’t like it when my card is charged and the machine doesn’t dispense the water.
Primo Water - I don’t like it when my card is charged and the machine doesn’t dispense... - Image 2
Primo Water - I don’t like it when my card is charged and the machine doesn’t dispense... - Image 3
I dont like it when my card is charged and the machine doesnt dispense the water. The 1st gallon I managed to get when I went to put my second bottle up there and charge my card but no water came out so I thought maybe I did something wrong but I didnt so I ran my card again still no water came out so this took place at Market Street on E 42nd Odessa Tx. Took place about 8:40 PM On September 4, 2022 and I would like a refund please
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Loss:
$1
Pros:
  • I like the taste of the water
Cons:
  • Vending machines charge different prices in odessa tx

Preferred solution: Full refund

User's recommendation: The water tastes good and there’s no bad aftertaste

Robin S Nhk

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Verified Reviewer

Over charged - need refund - long delay for refund

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I filled two 5 gallon water jugs with one of these machines over the weekend. I was charged $10.10 for each of the refills. I called customer service and I was told I would have to wait 6-8 WEEKS for my money to be refunded! Are you kidding me?!?!?!? 6-8 WEEKS but they can just rip me off for extra money instantly? How does it make sense that I am waiting that long for a refund? This is a joke.D
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Loss:
$15
Pros:
  • Great water
Cons:
  • Slow in fixing problems

Preferred solution: Full refund

User's recommendation: Do not use these machines.

Anonymous
map-marker Raleigh, North Carolina

Vending machine not working took my card for 2.50. No water

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We have not received a call back from anyone about our issue as of yet. We use the glacier vending machine on a regular basis. We used our credit card to fill our 5 gal bottle for 2.50. It took our card but no water was dispersed. No refund or vending machine repaired
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Nayeli c Bkh

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Verified Buyer
|

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Verified Reviewer
| map-marker Apache Junction, Arizona

Machines are broken and took my money

Primo Water - Machines are broken and took my money
How do you guys have a card option on the machine but when I used my card it charged me but didnt then gives me no credit to get water.
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Loss:
$3
Pros:
  • Water is really good
Cons:
  • Card machine steals money

Preferred solution: Full refund

User's recommendation: Don’t used card it will just steal your money.

Anonymous
map-marker Phoenix, Arizona

Machine ate my money

I put in $2.50 for 5 gal bottle but machine just ate my money and did not dispense any water. Machine is terribly unreliable
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Anonymous
map-marker Puyallup, Washington

Charged but no product

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Used my visa card, charged me for dispensing the water but never dispensed the water, the second time I tired, the payment stayed in processing mode The canceled that fas1... never again. Now I have to call and deal with this mess.
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User's recommendation: Don't use card. CASH

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