Primo Water
Reviews and Complaints

I need to talk to someone about my bill. They were supposed to call me back, but they never did, so I don't know how much money I need to put in the bank until I talk to somebody.

Would you have them call me? My number is 505-522-****, and I can't talk to you because you're not answering me for my question.

very relieved to finally get help after many attempts over the past 6-8 weeks of being ignored by leaving phone messages and not getting through your internet system using my birthday.

Promo Water needs to completely shut down and scrub the websites. They are not user friendly, difficult to navigate, and a waste of time..what should be a simple 30-60 second exercise to reorder or upgrade delivery items or service changes turns into a 15-20 minute workout with no end in site.

Driver showed up one day with a water delivery. We did not order water nor were we notified of a water delivery.

The driver told us we should have received an e-mail telling us Primo had purchased Bishops Water. So we are now scheduled to receive orders on a schedule instead of calling and ordering. I called customer service. CS is located in the Philippines.

Now I know CS will be useless and they were. We are now looking for someone more local for water delivery.

Walmart Primo water machine doesnt expel water. In the last year it is more & more inoperable when I drive 10 miles to fill my 3 gallon jug.

I would like it to be reliable. Thank you.

We ordered water and an exchange of our broken dispenser. The delivery of our water never happened and we are deeply disappointed because we now have no water and no dispenser

we have no water and have been waiting all day for the delivery truck. He hasn't shown up yet and it is 4:30pm. We are pissed off

by the lack of customer service

Steve Allen

It was hard getting a live person, but once I did i got immediate response and good customer service.

Ordered home delivery, delayed every day for 2 weeks, then stopped responding. Still no water.

Called corporate; they did not care and offered zero solutions. Machines in the local area are empty after 1 day, and I work, so I do not get a chance to get any.

If I ran a business this poorly, I would be bankrupt. Considering starting a local delivery to fix the problem!

Set up appointment for 2 dispensers to be sanitized. Service never showed up.

Called customer service , the rep could barely speak English.

These companies who outsource customer service to non-English speaking call centers should be boycotted.

In addition the AI information at the beginning of a call is horrible. I gave up.

I called headquarters and was on hold, never got to speak to anyone, I hung up.

I will be cancelling all accounts with Crystal Rock/Primo.

Really disappointed in you service fees. I discontinued service because the fees were 27 a month.

More than the water. I just got a final bill for 61.00. Recondition fee 50.00!

Just gouging customers is sad and bad business! Reconditioning needed for only one month!

I called to get frozen bottles that had the bottom bowed out, and now it won't fit in the unit (it's a bottom load). All six of the bottles were ruined. I was told on the phone that I could get the broken one replaced, but I would have to pay for the unusable bottles.

I been getting charged double in a month, I ask for a pick up of water dispenser and no one came, I been charged late fees and double charged in a months and the representative doesnt see it on his end. They put me on hold many times to then hang up and send me to survey. Im reporting this company to consumers affairs

No one answered the phone! I wanted service, not a writing project.

Please call me.

Thank you. Enough!