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Contact Primo Water Customer Service

How to Reach a Person at Primo Water

Verified Contact Information

Toll-Free Number:

  • 1-866-429-7566
    U.S.
Call customer service
Send Message

Customer Service:

  • 1-877-830-0653
    Canada
  • 1-877-442-7873
    for Canadian residents
  • 1-800-728-5508
    for U.S. residents
  • 1-800-201-6218
    Get set up for delivery
  • 1-844-237-7466
    U.S.
  • 1-800-274-5282

Primo Water Emails:

Customer Service
for Canadian residents, for U.S. residents
Investors/ Franchising
Jobs/ Career
Legal
Privacy Inquiries, Privacy Inquiries

Primo Water Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Primo Water Phone Number
1 (866) 429-7566
Average Hold Time
00:03:35
Average Calls duration
4 minutes
Most Popular Primo Water Email Address
customerservice@primowater.com
Primo Water Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (16% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Primo Water Customer Service?

Most Popular Number:

(866) 429-7566
U.S.
Total calls: 1 561 Issues resolved: 72 Last call: May 11, 2026

Primo Water Corporation extends its customers' services through various contact channels based on the different needs of the customers. To seek assistance regarding general concerns, use the contact number 1-866-429-7566, specifically in the US. For other customer service inquiries, the designated contact number is 1-877-830-0653. Likewise, for home and office delivery regarding issues or questions, Primo Water customer service is available at 1-800-728- 5508, and for refill or exchange of products, 1-844-237-7466 is the right number to call.

Customers can visit the Primo Water Corporate office address in the United States. Also, they have opportunities to bring their queries to discuss with the professionals at the workstations. The company's corporate office address is Primo Water North America, 200 Eagles Landing Boulevard, Lakeland, Florida 33810, United States. Visiting the company officials at this location promises customers timely solutions and a hassle-free experience with the customer team of Primo Water.

Other than relying on different customer service contact numbers provided by the company, individuals can also email them. The Primo Water customer email support can be accessed at customerservice@dsservices.com. Entail your queries, doubts, or questions in the email. Once the Primo Water team reviews your email, they will provide a suitable reply and help you resolve your queries. This will not get you an instantaneous response, so you must wait 2-3 business days.

To reach the customer care team online, visit the Primo Water website and follow several simple steps:

  • Scroll to the bottom of the homepage and select the Customer Service option from the Support section.
  • Fill out the request form with your contact info and the details of your issue.
  • Click the Send button to submit your inquiry.

Note that this form cannot be used to cancel service. The Primo Water customer service agent will usually get in touch with you within 2 business days.You can also find the company’s contact details, including phone numbers, mailing address, and hours of operation on this page.

PissedConsumer Club

Contact Information

Primo Water Website:

Primo Water Help Center:

Corporate Office Address:

DS Services of America, Inc.
200 Eagles Landing Boulevard
Lakeland, Florida 33810
United States

Other Info (opening hours):

Hours:

Monday - Friday: 08:00AM - 09:00PM (ET)


Locations:

Tampa

Primo Water Corporation

4221 W. Boy Scout Blvd.

Suite 400

Tampa, FL 33607

Winston-Salem

101 N Cherry St, Ste 501

Winston-Salem, NC 27101


Mailing Address:

Attention: Chief Legal Officer

1150 Assembly Drive, Suite 800

Tampa, FL 33607

More contact details

Summary of Primo Water Customer Service Calls

1.8K TOTAL
CALLS
04:23 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Primo Water?

Product/ Service Question:

  • “Water leak”
  • “Stop order and bill”
  • “Tech support”

Shipping and Delivery Question:

  • “Will I get my delivery on May 11th”
  • “My delivery my boggles out of apartment door instead of bringing the boggles in while he went to my neighbors ans through out her garbage for cash and did housework on my ring camera for appr. 30 min for 20$”
  • “Delivery”

Payments and Charges Question:

  • “Billing”
  • “Billing issue”
  • “The amount of my bill”

Request for Information Question:

  • “I need to talk to a live person about an order problem M”
  • “Update payment”
  • “Need to speak to a live CSR not AI”

Activation/ Cancellation Question:

  • “Cancel my account”
  • “Any cancel”
  • “Canceling water delivery”

Return/ Replace Question:

  • “Change order”
  • “Change my auto delivery”
  • “Incorrect delivery date”

Staff Question:

  • “Service request”
  • “Service water”
  • “Customer service”

Account Question:

  • “Locked out of account”
  • “Email not loging in”
  • “My log on”

Refund Question:

  • “I would like to get a refund at my empty Primo water bottles”
  • “Refund”
  • “Empty bottles refund”

Website/ Application Question:

  • “Application status”
  • “App won’t let me confirm my changes”
  • “Application update”

Employment Question:

  • “Job”
  • “Employment”
  • “Confrontation between myself & a stuborne, ignorant concerning a Wal-Mart employee concerning a dysfunctional filthy Primo water pump in the 11601 highway 40 location in Kansas City Missouri 64113”

Cards Question:

  • “I an trying to enter a new card”
  • “No Primo refill water stations available to use my gift cards”

Other Question:

  • “Too many bottles I have 5 bottles of water at my house already”
  • “Can’t prime brand new water cooler”
  • “Vacation hold”

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