Product: Primo Water Bottled Water Clear all filters (30 of 30 reviews match)
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2.3
Details
First, there are never any tickets for exchange; second, the case for new 5 gallon filled bottles is always empty; third, no one at Walmart knows the correct price for the new bottles (when ever I'm lucky enough to find any full bottles, I've been charged anywhere from...
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Review
#1660121 Review #1660121 is a subjective opinion of poster.
Product
Primo Water Bottled Water
Pros
  • Great water
Cons
  • No primo info training for store employees
Reason of review
Poor customer service
Tags
  • No Full Bottles Or Tickets

Primo Water - I love the original water. But not so much the self refills.

1.7
Details
I refilled the water at the Hy-Vee in Burlington Iowa and it tasted like City water. It said I could do self refills in Mt Pleasant Iowa Walmart, but you can't. I would really like to continue using this water, but it's too expensive at $7 a bottle exchange. I don't think the refill stations are cleaned often enough.
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Review
#1642257 Review #1642257 is a subjective opinion of poster.
Product
Primo Water Bottled Water
Pros
  • I love the water you get when you do original purchase
Cons
  • Unavailability to get good tasting self refills
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
Tags
  • Not Tasty

Primo Water - Injury

1.0
Details
Primo Water - Injury
Your stupid new design is *** My ankle is in a lot of pain
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1 comment
Anonymous
#1752341

You poor baby. Do you need a band aid and a kiss?

Review
#1640281 Review #1640281 is a subjective opinion of poster.
Product
Primo Water Bottled Water
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Lawsuit
1.0
Details
I have been buying your 5-gallon bottled water for years from Kroger and HEB in west Houston, Texas. 5 bottles per month religiously. I recently gave up on your INCREDIBLY POOR CUSTOMER SERVICE and began delivery service with Ozarka. It's $1.00 / bottle more but worth...
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Review
#1612488 Review #1612488 is a subjective opinion of poster.
Product
Primo Water Bottled Water
Pros
  • Bins at grocery stores are either full or dont give tickets
Cons
  • Fraudulent bottle deposit pracitice
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund
2.0
Details
I agree they are ripoff. My local ACE dealer switched to them about 15 years ago. Frequently their return bin, doesn't give you a ticket after you deposit a bottle, and you have to beg for your voucher. Today they only had 2 full bottles, and I was returning 3, so I...
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Review
#1605683 Review #1605683 is a subjective opinion of poster.
Product
Primo Water Bottled Water
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Never buy your product
1.0
Details
I purchased 6 bottles of prepackaged bottles and two self serve gallons. First 5 bottles were good and three bottles tested 220 ppm ( or better known as hard water). From the first drink I knew someone was up. My throat got rashy I became bloated and peeing got...
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1 comment
CoordinatedGalapagosPenguin140
#1680021

I had to dump their water after refilling it at their Walmart location due to a metallic taste where I even think it made my dog’s sick. I’ll be refilling my water from a kiosk located around the block.

Review
#1467902 Review #1467902 is a subjective opinion of poster.
Product
Primo Water Bottled Water
1.0
Details
Primo purchased Glacier Water dispensers recently and stopped servicing them while increasing price per gallon. This is OBVIOUS attempt at forcing a whole customer base to pay a 200+% markup on Primo water in store! I have driven to at least 15 different stores that...
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Review
#1399633 Review #1399633 is a subjective opinion of poster.
Product
Primo Water Bottled Water
Cons
  • Being scammed into buying water at 2 60 a gallon
  • Lack of supply
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
It clearly stated to purchase a bottle of Primo at my local Lowe’s it was $13.50 and then every exchange would be $6. Now that I no longer need the water they will not refund my bottle deposit. They charged $7.50 deposit for 3 bottles so I should be getting back a...
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3 comments
Anonymous
#1590441

Same thing they changed me for a deposit and now they won't refund the deposit for the bottle that i no longer need.

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Review
#1390735 Review #1390735 is a subjective opinion of poster.
Product
Primo Water Bottled Water
3.7
Details
Primo Water - Growth inside water jug.
Primo Water - Growth inside water jug.
Primo Water - Growth inside water jug.
Primo Water - Growth inside water jug.
Primo Water - Growth inside water jug.
We love our Primo water, but our newest purchase has some sort of growth inside the 5 gallon water jug we purchased from Lowe’s. Didn’t notice it at first. Thought it was a scrape on the outside of the jug. But I took pictures and there is some sort of growth on the...
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2 comments
Anonymous
#1665808

We also found algae in ours. Unfortunately we were drinking from it before we found it. So disappointed

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Review
#1390191 Review #1390191 is a subjective opinion of poster.
Product
Primo Water Bottled Water

Contact Primo Water Customer Service

Mailing Address:
Primo Water Corporation
104 Cambridge Plaza Drive
Winston Salem, North Carolina 27106
United States
Phone:
(866) 429-7566
All Primo Water Contacts

Primo Water Reviews

  1. 33 reviews
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  3. 6 reviews
  4. 3 reviews
  5. 7 reviews
Primo Water reviews
1.0
Details
Machines did not work contacted them and never sent me my money back. I will contact tomorrow because another machine took my money. Will tell them about money they owe me for 2 seperate incidence. This is in san diego california, in El cajon ca. The first incident...
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Review
#1382662 Review #1382662 is a subjective opinion of poster.
Product
Primo Water Bottled Water
Reason of review
Problems with payment
Loss
$3
Preferred solution
Full refund