Product: Primo Water Water Dispenser Clear all filters (24 of 24 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Primo Water - Issue with water dispenser

5.0
Details
On my water dispenser the hot water side is not feeling up to get hot water
View full review
Review
#1653965 Review #1653965 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
Reason of review
Good customer service
The light flashes but there's no water even when there is and now I went from slow flow to no flow in dispensing water water does not come out
View full review
1 comment
GustyWhale627
#1745578

Hi! Thank you for reaching out.

My name is Tanner, I am the Digital Engagement Manager at Primo. I'd love to help you out! If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump.

Watch the video below for step by step instructions: https://youtu.be/VFDzrWIscpo If it does not fix it, you will need to call customer service. Troubleshooting effectiveness is at its highest when it is over the phone and the customer is at the machine. Since we are unable to call out, please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order.

Please have the serial number and model number handy when you call. It is on the back of the machine.

Review
#1645845 Review #1645845 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
Reason of review
My machine isnt working
Preferred solution
Let the company propose a solution

Primo Water - Water pump leaks all over the floor and all over electrical cord causing a potential fire hazard. Customer service agents are rude and don't give a flip about professionalism.

I talk to a customer service agent and tried to find out if there was a recall on my particular model because of the fact that the water started accumulating everywhere all around the dispenser and all over the power cord. This could potentially cause a fire hazard if there was any sort of failure in the cord. I tried to let them know that they need to send this call to their design team but they were not very interested in for hazards. I'm guessing that all these companies probably at the same lifespan. Pretty horrible design if they can't get the pump the last longer than three years. I am definitely going to the better business bureau as well as the Federal trade commission to form a complaint.
View full review
Review
#1564558 Review #1564558 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
Pros
  • Liked the water
  • Quality of water
  • Great water
Cons
  • Water all over the floors
  • Unprofessionalism
  • Unavailability of parts
Reason of review
Poor customer service
Loss
$150
Preferred solution
new unit
1.0
Details
Now AGAIN THE COLD WATER IS NO LONGER WORKING AS THE WATER IS WARM. THE HOT WATER WORKS, BUT NO COLD. I AM NOT SURE I WANT TO SPEND OVER $200.00 FOR A MACHINE THAT ONLY LASTS A YEAR OR TWO. I need to know if the cooling has been a problem. I'm very frustrated!!!! Rose...
View full review
Review
#1369932 Review #1369932 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
Reason of review
Bad quality
We bought this water dispenser about 2 years ago at Lowes in Union New Jersey and my family really enjoyed it.Today, we noticed that the cold water dispenser is not dispensing cold water anymore; the hot water dispenser is working pretty well. I also noticed that it is...
View full review
Review
#1353688 Review #1353688 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
Reason of review
Stopped cold water dispensing
Preferred solution
Need assistance in fixing the problem

Primo Water in Upland, California - Not making hot water

We moved the water dispenser from one side of the kitchen to the other side and when we reconnected we noticed a day after that the it's not making hot water anymore
View full review
Review
#1343058 Review #1343058 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
2.0
Details
Came home to see water all over the floor. Damaged wood floors and moldings. About 3-4 gallons leaked out. This occurred once before, but the quick solution was to tighten the plastic inside the bowl. Worked for a couple of weeks, then it happened again. Don’t know...
View full review
Review
#1340482 Review #1340482 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
Cons
  • Water all over the floors
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution

Primo Water - Water Temperature

My water isn't isn't getting cold and I did troubleshoot the Baffle. Nothing is working. This is my second water dispenser and had the same problem with the first one to include leaking. I'm almost positive I don't want to purchase a third one. I don't have any leaking this time around, but room temperature water isn't what I want all the time. This is my only complaint. Are there any other tips that may rectify my issue that I'm having?
View full review
Review
#1277493 Review #1277493 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
Reason of review
Not as described/ advertised
We purchased the Primo water cooler on Friday, June 8, 2018, and today Sunday, June 10, 2018, it started leaking after we used the hot water side. We tried everything and the cooler wouldn't stop running. Water continued to down the hot water side. Previous reviews...
View full review
3 comments
Anonymous
#1510827

Us too.. And, they sent us a replacement and it leaks...too!

View more comments
Review
#1276558 Review #1276558 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
Reason of review
Damaged or defective
Loss
$140
Preferred solution
Let the company propose a solution

Contact Primo Water Customer Service

Mailing Address:
Primo Water Corporation
104 Cambridge Plaza Drive
Winston Salem, North Carolina 27106
United States
Phone:
(866) 429-7566
All Primo Water Contacts

Primo Water Reviews

  1. 33 reviews
  2. 11 reviews
  3. 6 reviews
  4. 3 reviews
  5. 7 reviews
Primo Water reviews

Primo Water - Tired of calling no one answer..plus not cooling at all..

This Primo water dispenser that I have it's not getting cold at all I'm trying to do all the trouble sharing it's not working plus I've been trying to call the customer service that you guys bought in online or website no one answer
View full review
Review
#1265404 Review #1265404 is a subjective opinion of poster.
Product
Primo Water Water Dispenser
Reason of review
Bad quality