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Primo Water - Horrible service

Bought a new unit,not cheap,water cleaning comes on every night,support does not know why and just cuts me off, horrible support for these units!
Company wrote 0 private or public responses to the review from 12 hours ago.
1.7
Details
Product or Service Quality
Staff
Website
I didn't like
  • Web chat
#1427520
Primo purchased Glacier Water dispensers recently and stopped servicing them while increasing price per gallon. This is OBVIOUS attempt at forcing a whole customer base to pay a 200+% markup on Primo water in store! I have driven to at least 15 different stores that...
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Company wrote 0 private or public responses to the review from Nov 13.
1.0
I didn't like
  • Lack of supply
  • Being scammed into buying water at 2 60 a gallon
#1399633
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Primo Water - Issue with dispenser I need help pls thx

Pump not working the red ligth is on all the time
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 11.
1.4
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
#1397939
It clearly stated to purchase a bottle of Primo at my local Lowe’s it was $13.50 and then every exchange would be $6. Now that I no longer need the water they will not refund my bottle deposit. They charged $7.50 deposit for 3 bottles so I should be getting back a...
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Company wrote 0 private or public responses to the review from Oct 29.
Anonymous
Tom In Louisville12

Same thing they changed me for a deposit and now they won't refund the deposit for the bottle that i no longer need.

1.0
#1390735
Primo Water - Growth inside water jug.
Primo Water - Growth inside water jug.
Primo Water - Growth inside water jug.
Primo Water - Growth inside water jug.
Primo Water - Growth inside water jug.
We love our Primo water, but our newest purchase has some sort of growth inside the 5 gallon water jug we purchased from Lowe’s. Didn’t notice it at first. Thought it was a scrape on the outside of the jug. But I took pictures and there is some sort of growth on the...
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Company wrote 0 private or public responses to the review from Oct 28.
h.kitchener
h.kitchener

Do these containers have a "best by" or "expiration date" on the containers? I know individual bottles of water people buy have one. In any event, it appears the water is old ...

3.7
#1390191
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Primo Water - Parts

Great service friendly and courteous best service I’ve ever had
Company wrote 0 public responses to the review from Oct 24.
#1388125
I don’t know if I’m the first or not to post a very satisfied review with primo water coolers but let me say I was very impressed with their customer service department. After owning a water cooler model number 900 130 the hot water side went out after six months. I...
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Company wrote 0 public responses to the review from Oct 16.
4.8
#1383824
Machines did not work contacted them and never sent me my money back. I will contact tomorrow because another machine took my money. Will tell them about money they owe me for 2 seperate incidence. This is in san diego california, in El cajon ca. The first incident...
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Company wrote 0 private or public responses to the review from Oct 15.
1.0
#1382662
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Primo Water - What is the pH level of your prefilled jugs of water?

Info please on water quality
Company wrote 0 public responses to the review from Oct 04.
#1373335

Contact Primo Water

Mailing Address:
Primo Water Corporation
104 Cambridge Plaza Drive
Winston Salem, North Carolina 27106
United States
Phone:
(866) 429-7566
More
I then bought the one where the 5 gallon bottle went on the bottom. Now AGAIN THE COLD WATER IS NO LONGER WORKING AS THE WATER IS WARM. THE HOT WATER WORKS, BUT NO COLD. I AM NOT SURE I WANT TO SPEND OVER $200.00 FOR A MACHINE THAT ONLY LASTS A YEAR OR TWO. I need to...
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Company wrote 0 public responses to the review from Sep 30.
1.0
#1369932